Twitter Emergencies
UX Design
2019 | Van UX Design Award Finalist
Getting out accurate timley information during natural disasters is key to keeping communities safe, but the tools emergency official have today often lack flexability, or reach. Twitter Emergencies is a UX proposal to bring new tools and information to Twitter to prevent against misinformation during critical times, and to help officials get more out of a platform they are often already using.
(Please note this project was developed in 2019, both before the pandmic, and before the current era of Twitter ownership)
A Senior UX Design Project
This project was developed in a team for a senior level UX design course during undergraduate. In the team I was the lead service designer, and project manager. I also contributed to the video storyboarding, UI development, and brand management and user research.
Design Proposal
Our proposal was both for the front end user interface where people could easily find and be alerted of emergencies, but also how that information could be managed, and looking at ways that it could integrate with existing emergency management tools.
User Journey
Deep care was taken to think about the journey of how and when people are presented with information. Creating a new class of verification so accounts that can be trusted are clearly identifiable was core to the process. Along with a new type of content that could provide rich context, as well as being easily accessible to those without a twitter account.
Strategic design
Reflecting on this project later, its purpose and goals ring almost more true in 2022 than they did back in 2018/19 when the project was first made. A centre for governments to update timeline information because key during the pandemic, and Twitter has only continued to become more diluted with toxic and misleading content. This proposal aimed to meet that gap that one of the biggest information platforms in the world has. And while Twitter today still struggles, I believe a product like this would help to rebuild trust and goodwill the platform has lost over the years.